top of page

Returns & Exchanges

Return Policy

At Presley Redd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please carefully read the following guidelines for returning items.

  1. Eligibility for Returns

1.1. Returns are accepted within 7 days of delivery. To be eligible for a return, the item must be in its original condition, unworn, and with all tags attached.

1.2. The following items are not eligible for return:

  • Items purchased on sale or during promotional events.

  • Intimate or sanitary goods, including undergarments.

  • Items marked as final sale or non-returnable.

  1. Return Process

2.1. To initiate a return, please follow these steps:

  • Contact our customer support team at hello@presleyredd.com within 7 days of receiving your order to request a return authorization.

  • Provide your order number, the reason for the return, and any relevant details.

  • Wait for our customer support team to respond with instructions and a return authorization number.

2.2. Please note that returns made without a valid return authorization number may not be accepted or processed.

  1. Return Shipping

3.1. The customer is responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., incorrect or defective item).

3.2. We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot be held responsible for lost or undelivered returns.

  1. Refunds

4.1. Once we receive and inspect the returned item, we will notify you of the status of your refund.

4.2. If the returned item is approved, a refund will be processed to the original payment method within a reasonable timeframe.

4.3. Please note that the original shipping charges are non-refundable unless the return is due to an error on our part.

  1. Exchanges

5.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the unwanted item and place a new order for the desired item.

  1. Damaged or Incorrect Items

6.1. In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, refund, or store credit, depending on the circumstances.

  1. Contact Us

7.1. If you have any questions or need further assistance regarding our return policy, please contact our customer support team using the information provided on our website.

Last Updated: 06/12/2023

bottom of page